I reached out to Sustain to quote for my companies. I booked in a meeting with Stuart who went through my current policies and highlighted any concerns. He took the time to understand my business and what I do rather than simply quoting from a document.
Stuart managed to find a competitive solution that met all of my needs, so of course I moved everything over to them. I would definitely recommend Sustain to anyone who is looking for business insurances.
Thank you for all your help is sorting our business Insurance out again this year.
You do make this job a lot easier every year being so friendly and helpful, I feel if I don’t understand anything I can ask the question, rather than not understanding what I am doing.
Sustain took the time to understand the work that our charity does. This gave me the confidence that they could property recommend the most suitable insurance coverage. Both Stuart and Jonathan handled the case and were always on hand if I had any questions throughout the process.
We had a total of seven different insurance policies all due at the same time. This can sometimes become a little confusing but Sustain managed it well and were careful to ensure no duplication or omission. I am pleased that I now have all of these policies in one place with a firm that truly understand our needs. I would definitely recommend Sustain to anyone else that has complex insurance requirements.
I first became aware of Sustain through their regular outreach emails. Having become familiar with their mission to provide high quality insurance advice whilst also positively impacting the planet, I decided to reach out to them when our commercial insurance policies fell due for renewal.
I found them extremely easy to deal with. They quickly understood the peculiarities of our business and solved the issues which I had experienced with our previous provider without any difficulty. They also managed to save us some money.
If you are looking to speak with insurance professionals who deliver cost-effective, bespoke insurance solutions, then I would highly recommend Sustain.
Wasafiri is a global consultancy which deals with some of the world’s toughest problems. When we select our partners, it is essential that they provide us with the confidence that they have understood our business and will work to the same high level of professionalism that we deliver to our customers every day.
From my first interaction with the team at Sustain I found them to be personable, knowledgeable and engaged. They met with me on several occasions and asked a wide range of questions. This allowed them to accurately assess our exposures and they provided a fully bespoke and comprehensive suite of insurance policies which both met our needs but also reduced our premium spend.
I would be happy to recommend Sustain to any business looking for professional insurance advice.
Stuart Dallaway, Managing Director
As a senior member of a business founded to tackle a key social issue through the provision of accessible housing, I was delighted to learn about Sustain Insurance Brokers and their mission to impact the planet using innovative insurance solutions. Like us, they are a certified B Corp business which gave me confidence that they were committed to bettering the social landscape.
When I needed to arrange an urgent contract works insurance policy for a new project, Sustain responded swiftly and professionally guiding me through the options available and providing me with a competitive quotation within 24 hours.
I would have no hesitation in recommending Sustain to other businesses seeking the services of a professional, ethical and efficient commercial insurance brokerage.
Chirag Sachdev, Head of Finance
Nicola from Sustain contacted me recently to see if she could offer her services as Commercial Insurance Broker. The timing was just right as our insurance renewal was imminent. During a virtual meeting, Nicola carried out a detailed analysis of our insurance requirements, explaining in simple terms the purpose and scope of each policy, all the while ensuring I understood the reasoning behind her subsequent proposal. On this basis, we decided to appoint Sustain to look after our insurance programme.
As well as providing us with a friendly and efficient service, Sustains’ company values are in line with Happy’s and if you are looking to change your broker, I would recommend Nicola and the team.
France Gallego, Finance Manager
Having recently arranged my insurance with Nicola at Sustain, I would like to endorse the great service I received. As a company beginning their B-Corp journey I was keen to support them.
By taking the time to make sure she understood how my business “Framework Training” operates, Nicola demonstrated her expertise by providing the correct insurance for my needs. Nicola was able to identify errors and gaps in my previous insurance policy which left me exposed to potential claims from Professional Indemnity and Cyber Liability.
I would recommend Sustain Insurance Brokers. They have provided me with a comprehensive insurance portfolio that will protect my business.
Ian Watson, Director
Nicola from Sustain contacted me to see if I would be interested in working together. We happened to be looking at our renewal for a Cyber Liability so as a fellow BCorp company with a focus on helping pro ESG businesses, I was willing to take the time to listen and find out how Sustain were different to other insurance brokers.
Nicola made sure she understood what Hubbub is all about and sourced quotations from Insurers whose core company values regarding sustainability and the environment are aligned with ours. Nicola was able to explain the insurance cover in simple terms that improved my understanding of why the correct cover is vital.
I’m looking forward to working with Sustain going forward for the rest of our insurance requirements and would highly recommend them to our peers in the Charity sector
Kim Hancock, Operations Manager
We were introduced to Sustain Insurance Brokers by one of our business partners because they specialise in insurance solutions in the sustainability space, embracing new technology and the quirks of our business.
From our first meeting, Jonathan and Nicola at Sustain set about asking detailed questions to really grasp our business, helped us to understand the full risk profile and how insurance could help us to protect our business, keep our investor’s mind at ease and in particular cover our operators from any personal risk. Sustain then set out a plan of action to find insurers to support a bespoke program of protections.
Within a week Sustain had approached no fewer than 15 different insurers and ultimately provided us with a solution supported by A-rated insurers to protect our business and allow us to operate. We are delighted that we can now begin to deliver the first UK biochar carbon credits to market, and hope that this will be the start of a successful climate saving business. We are grateful to Sustain for their part in making this happen. Their ESG focused mantra has truly buoyed our journey and we hope that this will pave the way for more insurers to work with environment focused companies as part of their climate saving contribution.
Liz Casely, Director
Our office combined insurance policy was about to fall due for renewal when I was contacted by Sustain Insurance Brokers. I was interested in their proposition, particularly given that their values around sustainability aligned with our own.
Stuart, an Insurance Practitioner with Sustain, held an initial meeting with us to properly understand our business and ensure that any coverage he was to recommend would accurately meet with our requirements. During our meeting, I also explained how I was keen to explore extending the coverage we had in place for our cyber liability exposures to be more comprehensive to consider the ever-increasing level of digital threats and in turn further mitigate any risks to our clients.
Stuart approached a variety of different insurers and was able to suggest an office policy which considered our post covid working arrangements and provided both property and liability coverage for our staff who are now working from home both in the UK and abroad. He also provided a quotation for a comprehensive cyber liability policy which offered us greater peace of mind at a reasonable premium.
We accepted both Stuart’s proposals and I am thankful for the professional and consultative way in which he approached the process and look forward to dealing with Sustain in the years to come.
Darren Weeks, Managing Partner
We had been given notice by our previous Professional Indemnity insurer that they were no longer able to provide us with a policy limit which suited our requirements. They also told us that despite this reduction in coverage, the cost of our policy was going to be significantly more expensive.
We had been speaking with an alternative insurance broker and had been assured by both them and the incumbent that they had tried to obtain insurance from every possible insurer but had been unsuccessful. We were introduced to Sustain only a few days before the renewal of our existing policy. Given the seriousness of the potential consequences, Sustain attached two senior members of their team to our project. They took the time to properly understand our business, reviewed the contracts which underpinned the work we do for our clients and mapped out the level of potential liabilities for insurers. By doing this they were able to demonstrate that both the likely severity and frequency of any claim was low. They also managed to access a niche, A rated insurer who hadn’t been approached by either of the other brokers and secured an offer which was both competitively priced but more importantly, provided us with the coverage that we required to operate within the pre-existing, contractual agreements we had in place with our clients.
I am grateful for the professionalism of the team at Sustain and can whole heartedly recommend their great work to anyone else looking to solve complex insurance issues.
Ania Vercellotti, Managing Director
We use insurance products and capacity to protect pro-ESG organisations and help to facilitate their growth.
Sustain Insurance Brokers is a trading name of Sustain Brokers Limited which is registered in England and Wales under company registration number 14309360. Sustain Brokers Limited is also an appointed representative of TEn Insurance Services Ltd, trading as Eleven, which is authorised and regulated by the Finance Conduct Authority (FRN 314593).
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