In a recent development, BT has announced the discontinuation of its Redcare signalling service effective August 1, 2025. This decision, impacting over 100,000 private customers and businesses, necessitates a thoughtful transition to alternative alarm systems. Sustain Insurance Brokers presents this comprehensive guide to shed light on the implications of this change, ensuring a smooth transition for our valued clients.
Understanding the Change:
The cessation of BT Redcare stems from the ongoing shift from the Public Switched Telephone Network (PSTN) to digital lines. As analogue phone lines phase out, alarm signalling systems must embrace IP-based methods, relying on internet communication for signal transmission.
Replacement Criteria:
For those transitioning from BT Redcare, choosing a suitable replacement is critical, especially considering the pivotal role of alarm systems in determining insurance coverage. Sustain recommends opting for a Grade 3 alarm system with dual-path signalling (DP), adhering to the standards set by BS EN 50131. In specific cases, Grade 2 alarms with DP3 or DP4 signalling may be viable, while high-risk locations may necessitate Grade 4 systems.
Challenges and Solutions:
The migration to an IP system presents challenges such as reliability, security, compatibility and adaptation by monitoring centres. Sustain Insurance Brokers emphasizes collaboration between alarm companies and clients to ensure a seamless transition, potentially involving the replacement of outdated equipment with IP-compatible devices.
Essential Considerations:
To safeguard insurance coverage, clients must meet two crucial criteria: the alarm system installation should be handled by a company regulated by the National Security Inspectorate (NSI) or the Security Systems and Alarm Inspection Board (SSAIBB) and the system should be under an annual maintenance contract with a properly regulated alarm maintenance company.
Act Now:
While the deadline is set for August 1, 2025, Sustain encourages prompt action by Redcare customers and others transitioning to an all-IP system. With limited alternative suppliers capable of providing the required performance level, delays may lead to installation bottlenecks, product shortages and potential price increases.
