Kid-A is a forward-thinking organisation and proud B Corp, reflecting their commitment to sustainable business practices. Their previous insurance arrangements, however, left them feeling unsupported and underserved, prompting them to seek a broker who understood both their values and their business needs. 

During the initial meeting with the Managing Director of Kid-A, it became clear that their existing insurance arrangements were not meeting what was required of such a growing business. The incumbent policy, which had been in place for sometime, operated on a non-advised basis, meaning the insurer acted only on instructions without offering professional advice. Furthermore, the Client shared frustrations over a lack of responsiveness and a contact person at the insurer who didn’t fully understand their business. 

Our Solution 

Nicola Wyatt, our Senior Insurance Practitioner, quickly identified a way forward: 

• Values Alignment: As a fellow B Corp, Sustain Insurance Brokers resonated strongly with Kid-A’s ethos, creating an immediate connection of trust. 

• Comprehensive Review: Nicola conducted a thorough appraisal of the insurance market to explore alternative options. While some new policies offered competitive terms, the Client preferred consolidating coverage under a single insurer for simplicity and cost efficiency. 

• Policy Adjustments: Rather than replacing the program entirely, Nicola worked with the incumbent insurer to amend the existing policy, ensuring it correctly covered all aspects of Kid-A’s operations. 
• Dedicated Point of Contact: Nicola became their single point of contact, providing regular updates, immediate responses to queries and expert advice fostering confidence and clarity throughout the process. 

By addressing gaps in coverage, maintaining cost efficiency and providing proactive communication, Nicola transformed Kid-A’s insurance experience. Kid-A now enjoy the peace of mind that comes with having an expert adviser who understands his business and manages their insurance arrangements effectively.